I’m normally a bit skeptical about references for service companies I read on the web. Someone reading this might be just as skeptical about my reference here, but I’m writing it anyway. We have lived with substandard airflow in our house for 3 years. The original builder did not do a great job (up to code, but that was it) on the system, and it’s not generally something you notice until you’ve lived in a house through the seasons. Example – the master bathroom would need to be at 62 degrees for the rest of the upstairs bedrooms to be livable. I’d tried to move some dampers myself in the airducts, but to no avail. I looked around the web, and decided to call around for an estimate on having someone come out to take a look. I left a message with one company who never called me back. Another never returned my email inquiry. Bill Pillar answered my phone call on the second ring, and listened patiently as I described my situation for about 5 minutes. He scheduled someone to come out for 3 hours later (on a Saturday). Owing to a longer earlier project, they didn’t make it out until around 4 hours later, but I was still impressed that they made it out on the same day on such short notice. Jason (the technician who came out) discovered that the two dampers I’d tried to manipulate myself were broken – they’d never worked, so A) I wasn’t crazy and B) the problem could be fixed. We scheduled a follow up visit, and dampers were replaced and some of our airflow was improved. Not great, but improved over what it had been. During a follow up call, Bill Pillar called to see how things were. I expressed that things had been improved, but we’d hoped it could have been a bit better. He made an appointment to come out this week (just a few days after the call) to come personally inspect it and worked with Jason to make things *great*. Bill and Jason took the time to explain what they’d done, what the limitations (based on the current architecture of the house and cooling system are) and what our other options were (no high pressure selling or anything of the nature we sometimes get with other home service companies). In short (if you made it this far) the pricing was reasonable, workmanship was good, service was great, attention to detail was good, patience with clueless homeowner like me was great, and follow up and commitment to our satisfaction was great. I’m not sure one could ask for much more in a local service company, and I was glad to have stumbled on their company. If you have other questions, please reach me at 919-827-4724 or firstname.lastname@example.org.
Youngsville, NC, US